FAQs

Welcome to Boylee.store FAQs page. Below, we have compiled a list of frequently asked questions to provide you with quick answers and support. Please contact our customer support team if you need any assistance or have any questions.

1. How to place an order?

You can easily place an order on our website by selecting the desired product, choosing the size and color, then clicking the “Add to Cart” button. Then, you just need to follow the instructions to complete the payment process.

2. Can I cancel my order after placing it?

You have the right to cancel your Order within 1 day. As long as the order has not been shipped, you will not be charged any fees. Please email us at [email protected] .

3. How to track my order?

After placing an order, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order on the shipping carrier’s website.

4. Do I have to pay for shipping?

Standard shipping: $6.99 for all orders.

5. Are the colours on the website accurate?

We make every effort to display our rugs as accurately as possible. However, please note that colours may vary slightly due to factors such as monitor settings and lighting conditions. We recommend that you refer to the description and images for the best understanding of product details.

6. How long does it take to deliver?

The estimated delivery time is approximately 7-20 working days. We apologise for any inconvenience.

7. How do we change addresses?

We are not responsible for incorrect delivery addresses listed on the website. Please ensure you check the address you have entered to ensure delivery. Please ensure you retain any proof of postage or tracking numbers when returning your item, we are not responsible for returns that do not arrive at our warehouse.

8. What is your refund policy?

We have our own Returns and Refunds Policy. Please refer to our Returns and Refunds page for details on our policy, eligibility criteria and refund process

9. What payment methods do we accept?

Payment methods at boylee.store: Payoneer, paypal.